HeartWorks: Brian Muldoon, Consultant, Whitefish, Montana

Articles:

-	Emotional Intelligence
-	The Power of Listening

Training Curriculum

The HeartWorks Program consists of four training modules. They are offered as a complete series (the recommended approach) or as stand-alone modules. These are "tried-and-true" learning experiences that will, if supported by reasonable follow-up, make a real difference in the evolution of your organization. They are:

The Compassionate Workplace. Here we learn to work with the full "vocabulary of emotions" so that we can recognize and respond appropriately to verbal and non-verbal cues. This includes learning how to create resonance with co-workers; how to reduce stress and manage our own emotions in a healthy way; and how to achieve balance in the midst of life’s chaos. Click here for more information.
I Hear You. Although rarely taught in school, the ability to listen to others is just as important to a shared enterprise as knowing how to state our own position. In this module we learn how to solicit accurate information from others, how to discover "what isn’t being said," and how to make others feel heard. Click here for more information.
Teaming Up. Collaboration is a dynamic balance of assertiveness and cooperation. Through a series of powerful and entertaining scenarios we learn how to work with our competitive (or passive) impulses, to value the contributions of others and to forge genuine bonds with our friends and colleagues. Click here for more information.
Managing Conflict. One of the hallmarks of a good manager is knowing how to help resolve conflicts among employees. This unit explains the many human responses to conflict in terms of twelve "archetypes" and teaches four different strategies for resolving conflicts of any kind. Click here for more information.